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How long before departure should I arrive at the car park?
As a rule of thumb, aim to arrive at the car park at least 3 hours before your flight departs. However, your airline’s requirements, the transfer time from your chosen car park and expected traffic may mean you need more time. The transfer from the car park to the terminal usually takes 5–10 minutes, but can take longer depending on traffic. Also allow time for check-in at the car park, loading luggage and waiting for the shuttle. Before travelling, check the arrival instructions from your airline and car park. When booking, enter your planned arrival time at the car park, not your flight’s departure time.
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How does the airport transfer work?
On arrival, you leave your car at the airport car park you booked, then its shuttle takes you to the airport drop-off point. After your return flight, the shuttle takes you back to your car. Journey times, departure arrangements and meeting points vary between car parks, so follow the car park’s guidance and the instructions in your confirmation email.
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Is the transfer included in the parking price?
Yes, partner car parks bookable through ParkoLow provide a free return airport transfer as part of your parking. When booking, enter the total number of passengers, including children. Arrange any special requirements, such as child seats or oversized luggage, with the car park in advance, as conditions and possible charges may vary.
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What happens if my return flight is delayed?
If your return flight is delayed, let the car park know your expected arrival time using the contact details in your confirmation email. Any charges for extended parking and arrangements for the transfer depend on your chosen car park’s terms. After landing, follow the instructions in your confirmation and let the car park know you are ready for the shuttle once you have collected your luggage.
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When and where do I pay?
You pay on site at the parking lot, with cash or card — the accepted payment methods can vary from partner to partner. No credit card or advance payment is needed to complete a booking.
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Can I cancel my booking?
Yes. You can cancel your booking free of charge up to 12 hours before your parking start time. The link to cancel or modify your booking is in your confirmation email.